Responsibility
At Sacred Woman, we dedicate ourselves to delivering a superior shopping experience with meticulously curated crystals. Each piece, sourced with intention from the Earth, is unique—expect natural variations such as inclusions, slight micro-cracks, and texture differences, which add to their beauty and uniqueness.
Please understand that due to the individual nature of our products, all sales are final, and we cannot accept returns based on aesthetic preferences.
Order Processing and Shipping
Orders are processed within 3-4 business days. During holidays and sales, processing times may be extended due to high volume.
Once your order is shipped, you are responsible for tracking its delivery via the link provided in the shipment confirmation email.
We ship globally from Barcelona, Spain.
All parcels are shipped discreetly. Nothing on the outside of the package indicates that it contains intimate or wellness products.
Shipping Protection
Customers may choose to add Shipping Protection at checkout.
This service provides peace of mind and ensures your order is fully protected.
Shipping Protection Covers:
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Lost parcels
(Tracking stops updating and the carrier confirms the package is lost.) -
Stolen parcels
(Tracking shows “delivered” but you did not receive the parcel.) -
Damaged items
(If your product arrives broken, cracked, or visibly damaged.)
When a claim is approved, customers may choose between:
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A full replacement of the item(s), or
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A refund to the original payment method.
What Shipping Protection Does Not Cover:
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Incorrect shipping addresses entered by the customer
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Parcels delayed due to customs processing
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Dissatisfaction with natural crystal variations (color, shape, inclusions, texture)
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Refusal to pay customs fees or import taxes
If you decline Shipping Protection at checkout, you waive your right to a refund or replacement in cases of loss, theft, or damage during transit.
Returns & Refunds
Due to the intimate nature of Sacred Woman products, all sales are final.
We do not offer returns, refunds, or exchanges based on color, texture, natural variations, or personal preference.
A refund or replacement may be issued only in the rare case that:
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The product arrives damaged
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The parcel is lost in transit
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The parcel does not successfully deliver
In such cases, customers must file a claim through our support channel so we can review the issue and issue a replacement or refund where appropriate.
If you decline or remove Shipping Protection at checkout, you forfeit your right to a replacement or refund for lost or damaged parcels.
Incorrect Shipping Addresses
Sacred Woman is not responsible for orders that fail to arrive due to an incorrect shipping address entered at checkout.
If a parcel is returned to us due to a delivery failure, we are happy to re-ship it once the customer pays the additional shipping and handling fees.
If the parcel is delivered to the wrong address because the address was entered incorrectly, a new order must be placed by the customer.
Lost or Stolen Parcels
If a parcel is lost, broken, stolen and you purchased Shipping Protection Insuracnce, your order may be eligible for a refund or replacement.
If your tracking number indicates the parcel was delivered but you did not receive it, please file a claim so we can review your case and assist accordingly.
Without Shipping Protection, Sacred Woman is not responsible for lost, broken or stolen orders.
Customs, Duties & International Taxes
International customers may be required to pay customs fees, duties, or import taxes to receive their parcel. These charges are determined by your country’s customs authorities and are beyond our control.
Sacred Woman does not cover or reimburse these fees.
If a customer refuses to pay customs charges and the parcel does not deliver as a result, Sacred Woman is not responsible for:
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Reimbursing the order
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Replacing the parcel
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Refunding shipping costs
If the parcel is returned to us due to unpaid customs and remains intact, we can re-ship it once the customer pays the additional shipping fees.