PLEASE READ CAREFULLY BEFORE PLACING YOUR ORDER

RESPONSIBILITY

At Sacred Woman, we dedicate ourselves to delivering a superior shopping experience with meticulously curated crystals. Each piece, sourced with intention from the Earth, is unique—expect natural variations such as inclusions, slight micro-cracks, and texture differences, which add to their beauty and uniqueness.

Please understand that due to the individual nature of our products, all sales are final, and we cannot accept returns based on aesthetic preferences.

ORDER PROCESSING AND SHIPPING

Orders are processed within 3-5 business days. During holidays and sales, processing times may be extended due to high volume.

Once your order is shipped, you are responsible for tracking its delivery via the link provided in the shipment confirmation email.

Important Refund Conditions:

  • Refunds are only issued if the product has not been delivered within 2 months from the purchase date.
  • We do not issue refunds if you relocate after your order is shipped and fail to receive your package.

CANCELLATIONS AND CORRECTIONS

If you've made an error in your order, please contact us at info@sacredwoman.com within 24 hours to adjust your order. After 24 hours, changes or cancellations may not be possible if your order has already been processed for shipping.

If you do not receive an order confirmation email, check your spam folder. Errors in entering your email address may prevent you from receiving confirmations and tracking updates.

RECEIVING AND INSPECTING YOUR ORDER

Upon receiving your order, we recommend inspecting your crystal in natural light for any potential damage or discrepancies.

For Damaged or Incorrect Items:

  • If your crystal arrives damaged or if the wrong product is delivered, please report this within 48 hours by emailing us at info@sacredwoman.com with your order number and clear photos of the issue. Include photos showing the damaged item and the packaging if applicable. These images are necessary for assessing the damage and processing claims, which can take up to 2 months to resolve.
  • If the damage is significant, such as a visible crack or a completely broken item, we will offer a replacement or store credit valid for one year from the date of purchase.

For Natural Variations:

  • Please note, natural markings such as inclusions, slight micro-cracks, and color variations are normal and should not be considered defects.
  • If you are truly unhappy with your purchase due to expectations not being met concerning natural variations, we invite you to contact customer support for further assistance.

LOST OR STOLEN PACKAGES

If you suspect your package is lost or stolen:

  • Refer to your tracking information.
  • Contact your local post office for immediate assistance.
  • If the package is marked as ‘delivered’ but is missing, or if you have any other concerns, report the issue to us, and we will initiate an investigation with the courier, which can take up to 2 months to conclude.

LOST OR STOLEN PACKAGES

If you suspect your package is lost or stolen:

  • Refer to your tracking information.
  • Contact your local post office for immediate assistance.
  • Report the issue to us if the package is late or missing, and we will initiate an investigation with the courier, which can take up to 2 months to conclude.

RETURNED TO SENDER

If a package is returned due to non-payment of customs fees, failure to collect, or incorrect address, you will be responsible for the cost of reshipping. If you decide against reshipping, we will offer a store credit minus any applicable fees.

PRE-ORDER POLICY

Items marked as ‘pre-order’ are awaiting stock and will ship when available. If you order both in-stock and pre-order items, they will ship together unless you opt to pay additional shipping fees for separate shipments.